Signs your organisation may need this
Similar disputes recur.
Contracts differ between units without a reason.
Managers are unsure what they may and may not do.
Disciplinary or dismissal cases arrive without warning.
Problems we address
Contract terms that invite disputes.
Procedures that are not followed or not written.
Cases prepared late or incompletely.
A relationship with employee representatives that depends on individuals.
Scope of work
Contract templates and review.
Disciplinary and grievance procedures.
Dispute analysis and settlement advice.
Guidance and training for managers.
Preparation for hearings.
How the work runs
Map
Review contracts, procedures and a sample of past disputes to see where they start.
Advise
Recommend changes to terms and procedures, with the reasons.
Equip
Train managers and HR staff in the procedures and in handling difficult conversations.
Support
Support live cases, working alongside your lawyers where legal representation is needed.
What you receive
Contract templates.
Written procedures.
Dispute analysis memos.
Manager guidelines.
Training sessions.
What we need from you
Case files, handled in confidence.
Access to your legal counsel.
Authority to decide on procedures.
How progress is judged
Frequency and causes of disputes, tracked over time.
Time to resolve a case.
Use of the written procedures.
Manager confidence, measured by short surveys.
Questions leaders ask
Do you provide legal representation?
No. We provide human-resources and labour-relations advice. Where legal representation is needed, we work alongside your lawyers.
Do you take sides?
We advise the organisation that engages us, and we state the facts and the options as they are.
Can you review a live dispute?
Yes, at the request of the organisation, with the case files shared in confidence.